At Agora Commerce, we supply downloadable digital products (contact lists and databases). Because of the nature of digital goods, our refund and returns policy differs from physical products. Please read the following carefully before making a purchase.
Once a file has been downloaded or accessed, we cannot offer a refund, exchange, or return. This is because digital files cannot be “returned” in the same way as a physical item.
We will review refund requests only under the following circumstances:
Duplicate Purchase – if you accidentally purchase the same list more than once.
Incorrect File Supplied – if the file you receive does not match the product description or title.
Technical Issue – if you are unable to access or download the file due to an error on our systems.
In such cases, please contact us within 7 days of purchase so we can investigate and resolve the matter.
We update our lists regularly, however Agora Commerce does not guarantee that every contact is current, complete, or free of error. By purchasing, you accept that some records may contain outdated or incomplete information. This is not grounds for a refund.
To request a refund under the conditions above, please contact us at info@agoracommerce.com.au with your order number and details of the issue. Refunds, if approved, will be processed back to your original payment method.
